Working at Hepworth House
1 St Georges Road, Bedford, MK40 2LS
Operated by 313 Healthcare Limited
20 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive visible leaders and a positive culture where staff feel valued and enjoy their jobs, although uncertain staff retention and basic activities are drawbacks."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff Culture
7/10
✓
A staff member told us, “I enjoy my job very much, I love what I do, and I know the residents appreciate it.” Staff we spoke with told us they had received regular supervision and were supported by leaders.
Staffing Levels
6/10
✓
We observed there were enough staff to promote people’s safety and meet their needs. Staff and leaders told us the provider had increased staffing levels since our last inspection
Training & Dev
6/10
✓
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Management
7/10
✓
a staff member told us the nominated individual is, “supportive, visible and accessible.” Staff told us they felt able to approach leaders and raise concerns.
Programmes
6/10
✓
Recent examples included, armchair exercises, arts and crafts, bingo, live entertainment and shopping. People had access to robotic pets designed for therapeutic benefits.
Points to consider
Staff numbers are now enough after recent increases, but no word on staff staying long-term or using few agency workers.
We observed there were enough staff to promote people’s safety and meet their needs. Staff and leaders told us the provider had increased staffing levels since our last inspection
Only standard training and supervision mentioned, no specialist courses or funded qualifications for career growth.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Basic activities like bingo, crafts, and robotic pets for a few people, but no dedicated coordinator or special programmes to make days more varied.
Recent examples included, armchair exercises, arts and crafts, bingo, live entertainment and shopping. People had access to robotic pets designed for therapeutic benefits.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews