Working at Hepscott Care Centre
Choppington Road, Morpeth, NE61 6NX
Operated by Kay Care Services Ltd
40 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported by approachable managers and stable staffing ensures good safety, but limited activities and basic training need improvement."
Safety & Risk
8/10
✓
Systems to manage risks to people's health, safety and well-being were well-managed... The registered manager analysed incidents and near misses on a regular basis so that trends could be identified, and appropriate action taken to minimise any future risk."
Staff Culture
7/10
✓
Staff spoke positively about working at the home and the people they cared for. They said communication was effective... Staff told us they felt involved in the service and had opportunity to put forward suggestions. They said they were well-supported."
Staffing Levels
7/10
✓
There were sufficient staff to support people safely. Staff met people's needs promptly and were unhurried when assisting them... I pretty much know all the staff who work here, and I don't notice any agency staff."
Training & Dev
6/10
✓
Staff were trained on how to safeguard people. Staff were encouraged to develop their skills through training and personal development."
Management
7/10
✓
Staff told us they felt involved in the service and had opportunity to put forward suggestions. They said they were well-supported. They were very positive about the management team and said they were "very approachable."
Programmes
5/10
!
Per 2018 comprehensive inspection: We received mixed views about the number and variety of activities available to people. We observed a number of positive activities... Some people told us they were bored."
Points to consider
Activities are basic like bingo, crafts, pet visits and some community groups, but some residents and staff say there are not enough so shifts can feel routine.
Per 2018 comprehensive inspection: We received mixed feedback about the activities available to people... One person said, "There's not a lot of activities." Staff stated, "There's not enough activities, we don't have time."
Only standard training like safeguarding is mentioned with some development encouraged, no specialist courses or funded qualifications.
Staff had received safeguarding training and were clear on how and when to raise their concerns... Staff were encouraged to develop their skills through training and personal development.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews