Working at Henwick Grange

Big safety risks from wrong medication doses and poor cleaning like faeces on bathroom equipment that checks missed.

‘As and when’ medicines were not always given as prescribed... we saw faeces on equipment in bathrooms, unclean walls, doors, floors, tables and equipment.

Staffing is stretched at times with long waits for call bells up to 40 minutes or an hour when needed.

Some people told us staff came quickly when they used their call bell, whilst other people said there were times when their call bells were not answered, or they had to wait for long periods of time. One person told us, “They answer my bell quite quickly very occasionally it can be 40 minutes”.

Management checks like audits failed to spot key problems in meds, cleaning and building safety.

Although multiple service audits had been completed these were ineffective as they had not identified the issues we found during the inspection.