Last updated: 10 February 2026
"Staff feel supported with good teamwork, training and engaging activities, but serious safety risks from poor medicines and infection control hold it back."
People did not always receive their topical medicines as prescribed and recording of medicines administration was not always accurate... Not all areas of the service were maintained to promote effective infection prevention and control practices.
All staff we spoke with told us they felt supported by the registered and deputy manager. Staff told us there was good teamwork at the service and staff worked well together and helped each other.
We received mixed views from people and relatives regarding the staffing levels, some people told us they thought there were enough staff, whilst others said they thought the service was short staffed.
Staff had completed medicines training and had their competency assessed. The provider had processes in place to support the development of staff, these included staff meetings, supervisions and training courses.
The provider had quality systems and processes in place; however, these were ineffective in identifying the concerns we found during this inspection.
The provider had recently employed an additional activities person to improve activity engagement... people had enjoyed personalised activities... trips to the air museum, football matches and shopping trips. We saw evidence of the local community visiting the home, people had enjoyed visits from local farm animals, singers and musicians.
Big safety risks from wrong medication doses and poor cleaning like faeces on bathroom equipment that checks missed.
‘As and when’ medicines were not always given as prescribed... we saw faeces on equipment in bathrooms, unclean walls, doors, floors, tables and equipment.
Staffing is stretched at times with long waits for call bells up to 40 minutes or an hour when needed.
Some people told us staff came quickly when they used their call bell, whilst other people said there were times when their call bells were not answered, or they had to wait for long periods of time. One person told us, “They answer my bell quite quickly very occasionally it can be 40 minutes”.
Management checks like audits failed to spot key problems in meds, cleaning and building safety.
Although multiple service audits had been completed these were ineffective as they had not identified the issues we found during the inspection.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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