Working at Henning Hall

A resident died recently and CQC is investigating if the home spotted their health getting worse in time, as monitoring was a concern.

The inspection was prompted in part by notification of an incident following which a person using the service died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. The information shared with CQC about the incident indicated potential concerns about the monitoring and management of people’s deteriorating health needs.

Risk records sometimes lack full details on actions taken and reviews done, so they are not fully reliable for staff.

However, in a couple of examples, records needed to be more robust in relation to the actions being taken to manage and to review risks. The registered manager acted to address this straight away.

Some staff are not as engaged as others, which can affect teamwork and morale.

We identified some staff were not as engaged as others, this was an area the registered manager was aware of and addressing.