Working at Henley Lodge
28 Hyde Way, London, N9 9RT
Operated by Saivan Care Services Limited
5 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Supportive leaders and a positive safety culture, but staffing shortages on some shifts and limited activities hold it back."
Safety & Risk
7/10
✓
The service had a proactive and positive culture of safety. Senior staff and the registered manager listened to concerns about safety and investigated safety events. Lessons were learnt to continually identify and embed good practice.
Staff Culture
7/10
✓
Staff told us they had sufficient rest days and were happy with their working arrangements. A staff member told us their team leader and the registered manager were 'really supportive'.
Staffing Levels
3/10
✕
staff rotas revealed and according to 1 person’s comments, there were several days with only 2 staff on shifts. This meant there was a risk people’s needs would not be met effectively... staff rotas showed several days where a female staff member was not deployed.
Training & Dev
6/10
✓
Staff received training in a range of areas, including safeguarding, medicines, fire safety, infection control, mental health, learning disability awareness and managing diabetes. Staff also received support through regular supervision and appraisal.
Management
7/10
✓
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles, and focused in improving the service. Staff felt supported to give feedback and were treated fairly.
Programmes
3/10
✕
Some people enjoyed going out with staff and would go to places such as the local parks and cafes. A staff member told us they offered people activity choices based on their needs and that they were actively looking for other activities.
Points to consider
Not enough staff on some days, only two instead of three, and sometimes no female staff when needed so shifts feel stretched.
staff rotas revealed... several days with only 2 staff on shifts... staff rotas showed several days where a female staff member was not deployed.
Just basic outings to parks and cafes with no regular activities programme or coordinator, so the job is mostly routine personal care.
Some people enjoyed going out with staff and would go to places such as the local parks and cafes. A staff member told us they offered people activity choices... and that they were actively looking for other activities.
Quality checks like audits on care and mealtimes lack details, so problems might not get fixed as quickly as they could.
staff/leaders completed some of the audits in a generic manner and records revealed the relevant areas audited were not always thoroughly assessed. For example, mealtimes audits did not record any feedback from people...
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews