Working at Hengoed Park
Hengoed, Oswestry, SY10 7EE
Operated by Hengoed Park Limited
44 bedsResidential homes
Workplace Score
3.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.7/10
Key Finding
"Enough staff to support residents safely, but poor management oversight, inconsistent training and medicine safety issues hold it back."
Safety & Risk
3/10
✕
Medicines were not always correctly accounted for. Some medicine stock balances were incorrect for the records we looked at... Two loose unlabelled controlled drugs were found in the controlled drugs cupboard.
Staff Culture
4/10
!
We received mixed feedback from staff. Some said they felt valued, supported and able to speak with managers about any concerns they may have, whilst others did not.
Staffing Levels
5/10
!
The provider ensured there were sufficient numbers of staff to safely support people. We saw staff around the home throughout the day and no one was observed waiting for support.
Training & Dev
3/10
✕
The provider had not ensured systems to monitor staff training were accurate and up to date. We found training records were inconsistent with what training staff told us they had or had not received.
Management
3/10
✕
There was minimal provider scrutiny or oversight of the governance arrangements within the service. The registered manager was also the nominated individual.
Programmes
3/10
✕
We received mixed feedback from people who lived at Hengoed Park. One person said, "I'm so bored. What is there to do here?"
Points to consider
Medication counts are often wrong and old unlabelled drugs are left around, so giving out meds feels unsafe.
Some medicine stock balances were incorrect... Two loose unlabelled controlled drugs were found in the controlled drugs cupboard.
No proper oversight above the manager means problems with records, training and meds build up unnoticed.
There was minimal provider scrutiny or oversight of the governance arrangements within the service.
Training records don't match what staff have done and some lack knowledge on safeguarding.
We found training records were inconsistent with what training staff told us they had or had not received.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews