Working at Hengist Field Care Centre
Pond Farm Road, Sittingbourne, ME9 8LS
Operated by Nellsar Limited
75 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported in a positive culture with strong safety practices, but staffing lacks stable long-serving teams and training covers only basics."
Safety & Risk
8/10
✓
Potential risks to people’s health and wellbeing had been assessed and there was guidance for staff to mitigate risks. Lessons were learnt when things went wrong, and changes were made to people’s support to keep them safe. There continued to be a learning culture within the service following incidents or accidents.
Staff Culture
8/10
✓
There was a positive culture within the service, staff felt supported by the management team. Staff thought everyone was given equal opportunities in the home... They felt this led to a positive culture amongst them and they communicated effectively.
Staffing Levels
6/10
✓
Staff told us, there were sufficient numbers of staff to meet people's needs. The provider used a dependency tool to determine the number of staff required to safely meet people’s needs. The duty rota we reviewed showed the staff numbers reflected the numbers recommended by the dependency tool.
Training & Dev
6/10
✓
Staff told us they were given training relevant to their roles so they could provide effective care to people. They had discussions during their supervisions to develop plans for their future development.
Management
7/10
✓
Staff felt supported by the management team and understood their roles and responsibilities to promote the provider’s vision for the service. The provider completed a staff survey and the feedback was positive. Staff stated the service was well led and they felt supported.
Programmes
6/10
✓
People were encouraged to be involved with events in the community including spiritual services and celebratory events. The management team told us they worked in partnership with various organisations in the community. The dementia support group visited the service to support people, local churches, local community group to do activities.
Points to consider
Staff numbers match what's needed from their dependency tool, but no details on low agency use or long-serving teams.
The duty rota we reviewed showed the staff numbers reflected the numbers recommended by the dependency tool.
Training covers basics needed for the job with supervisions, but no specialist courses or funded qualifications for career growth.
Staff told us they were given training relevant to their roles so they could provide effective care to people.
Community events and group visits add variety, but no activities coordinator or special programmes to make shifts more engaging.
People were encouraged to be involved with events in the community including spiritual services and celebratory events.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews