Working at Henford House
Lower Marsh Road, Warminster, BA12 9PB
Operated by Barchester Healthcare Homes Limited
49 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Staff feel supported by management with a proactive safety culture and innovative activities programmes, but occasional short staffing and basic training hold it back."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff Culture
6/10
✓
Staff told us there were effective systems for them to raise any concerns and they felt confident action would be taken if they used them.
Staffing Levels
5/10
!
People and relatives gave us mixed feedback about staffing levels, with some positive comments. However, other people felt the service was sometimes short staffed and staff took a long time to answer call bells.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff had completed a range of training deemed mandatory by the provider and new staff followed a nationally recognised induction programme.
Management
6/10
✓
Staff told us they felt supported by the management approach.
Programmes
6/10
✓
[Registered Manager] worked with us to pilot a Parkinson's social group for 6 months which was successful and is now a regular part of the activities on offer at Henford House.
Points to consider
Staff numbers are adequate and match needs most days, but sickness sometimes makes it feel rushed and call bells can take too long.
People and relatives gave us mixed feedback about staffing levels, with some positive comments. However, other people felt the service was sometimes short staffed and staff took a long time to answer call bells.
Only standard mandatory training like safeguarding and induction, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff had completed a range of training deemed mandatory by the provider.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews