Working at Hendra House Residential Home

People consistently told us they felt safe... The provider continued to protect people from avoidable harm and abuse... Risks to people were managed... People continued to receive their medicines safely... Whilst most staff were able to confidently explain the evacuation procedures, some were not so clear about the process.

Staff told us there was an open culture within the home... One member of staff told us, 'The boss is absolutely brilliant, extremely supportive of staff.'... As a consequence, there was little turnover of staff. Staff felt the home was well-led and they were valued by the management team.

The provider also explained they never used agency staff as permanent staff were always prepared to work additional hours to cover absences, like sickness. Staff told us they didn't want people to be looked after by someone they didn't know... little turnover of staff.

Staff told us they continued to receive training and support that was specific to the people they supported. They were encouraged by the provider to undertake any training that was relevant to their role. Most staff we spoke with had either obtained or were studying towards obtaining nationally recognised qualifications... champion roles in specialised areas.

The registered manager and the management team continued to lead by example. They regularly met with people and were always available when people wanted to speak with them. People described an open and inclusive culture, where their views and opinions were welcomed and acted upon by the provider.

People continued to be involved in activities and stimulation of their choice... home's activities co-ordinator... day trips they went on, which include garden centres, the seaside... involvement of a local mother and toddler group, the local infant school, the cubs, brownies and students completing their Duke of Edinburgh Awards.