Working at Hendra Court

The provider had effective safeguarding systems in place and staff knew what actions to take... Risks were identified, assessed and monitored. However, we found some handwritten entries had not been signed by two staff, in accordance with the policy. This was addressed at the time of the inspection.

Staff felt they were listened to and heard at regular staff meetings. Staff felt well supported through regular training updates, supervision and appraisals. Many staff members had worked at Hendra Court for many years. One staff member told us, 'I just love it here.'

Per 2018 comprehensive inspection: Staff were supported in their roles by a system of induction, training, one-to-one supervision and appraisals in place. Staff told us they were provided with relevant training which gave them the skills and knowledge to support people effectively.

The registered manager and the clinical lead had effective oversight of the service and were very knowledgeable about the needs of people they supported. They were passionate and motivated to provide the best level of care possible. Staff and most relatives told us they thought the service was well run and approachable.

Relatives told us, '(Persons' name) used to be florist. The activity coordinator often sends me cards and photographs when (Persons' name) has taken part is flower arranging. It is lovely' and 'There is always some activity or board game going on'.