Working at Hendford Nursing Home
Howell Hill Grove, Epsom, KT17 3ER
Operated by Jesyem Medicare Limited
34 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel valued and passionate with supportive management and good training, but staffing gets spread too thin at times and activities lack specialist programmes."
Safety & Risk
8/10
✓
2021 targeted IPC inspection: Assured provider was preventing infections, meeting shielding rules, admitting safely, using PPE effectively, accessing testing, and managing outbreaks with up-to-date policy.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff spoke passionately about their work, expressed high job satisfaction, felt valued, and described the manager as very supportive.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Staffing rotas showed enough staff to meet needs with a core team of long-serving staff, though residents gave mixed feedback on levels.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff received training in moving and handling, first aid, safeguarding, dementia, end of life care, and additional specialist topics, with regular supervision and appraisals.
Management
7/10
✓
Per 2019 comprehensive inspection: All staff expressed high satisfaction with the registered manager, describing her as fantastic, caring, supportive, and open to ideas and suggestions.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Activity coordinator visited twice weekly for one-to-ones, with varied activities including tea dances, quizzes, skittles, theatre, and community outings by minibus.
Points to consider
Staffing is adequate with a stable core team but some residents say staff get spread too thin.
We received some mixed feedback from people regarding the staffing levels at the home. One person said, 'It is difficult as they are spread all over.'
Activities offer variety through a part-time coordinator and staff involvement but lack specialist therapeutic programmes.
There was an activity coordinator who visited the home twice a week and carried out one to one sessions with people. There were also a range of activities arranged throughout the month and year. These included, tea dances and theatre performances.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews