Working at Hen Cloud House

Medicines were not always stored, administered, and recorded in a safe way.

Comments from staff included, 'The staff team are super caring; they are so good, but the staffing issue has got worse' and 'I love working here but staffing is the main source of the stress, it is a really bad staffing situation.'

Staff did not always receive enough training to be effective in their role. Staff received an induction on commencing employment at the home, but some staff told us they did not feel this was long enough to ensure they felt suitably skilled.

There was no registered manager in post.

People, relatives and staff whom we spoke with did not feel there were enough meaningful activities available for people to participate in. By the second day of our inspection, there was also no longer an activities coordinator in place.