Last updated: 10 February 2026
"Staff praised approachable supportive managers and a positive culture, although rushed staffing and gaps in medicines recording with infection control need attention."
Some recording of medicines needed to be improved. Infection control practices in the home were in place, although not always followed robustly.
Staff spoke very positively about the registered manager, and said they were approachable and involved in people's care, as well as a supportive leader. There was an open-door policy.
Staffing levels were seen to be sufficient to meet people's needs, although some people told us they felt staff rushed with their care.
Staff felt they had sufficient training to support people safely. Staff completed safety webinars and e-learning to understand how to support people safely.
Staff said the management team were very approachable and they were confident in their teamwork. The registered manager was visible and welcoming.
People enjoyed the additional interaction by the service's activities 'magic moments' team. Activities staff took opportunities to visit the local park with some people.
Staff numbers are enough for basic needs but staff get rushed and can't always take people out or give more choice.
Staffing levels were sufficient to ensure people received prompt support... although some people did not feel they had enough choice over how they spent their time... 'There are not enough staff to take us out'
There are gaps in medicine record keeping and infection control like staff not following mask rules properly.
Some recording of medicines needed to be improved... we saw staff touched their masks without replacing them in line with IPC guidance
Quality checks by managers miss some issues that inspectors find, so problems aren't spotted early.
Not all quality checks were robust enough to identify issues found on inspection
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp