Last updated: 10 February 2026
"Supportive managers and high staff morale with robust safety, but rota issues and basic training hold it back."
Robust infection prevention with PPE, testing, cleaning, contingency plans; per 2018: safeguarding robust, medicines safe, incidents recorded and lessons learned.
Staff morale significantly improved, felt listened to and involved; 'Yes, it is 100% better, the new manager listens and supports me... very approachable'.
People supported by stable committed team they knew well; per 2018 comprehensive inspection: sufficient staff, not rushed, no agency staff.
Per 2018 comprehensive inspection: planned training up to date, new staff induction linked to Care Certificate, regular one to one supervisions.
New registered manager created open and transparent culture which raised staff morale; staff said 'Managers office door is always open' and 'I am really well supported by my manager'.
Per 2018 comprehensive inspection: variety of activities including puzzles, games, music, arts and crafts, exercise classes, outings, wishing well service.
Staffing is adequate with no agency workers, but rotas caused issues until recently and are still getting sorted.
'The rotas were a problem, it's not completely fixed yet but we are getting there'; rotas now done by management and more flexible.
Only basic training like inductions and supervisions, no specialist courses or extra development.
Per 2018 comprehensive inspection: staff training records up to date, induction programme linked to Care Certificate, support through one to one meetings.
Some regular activities like games, exercise, quizzes and trips, but no dedicated coordinator or special programmes to vary the workday.
Per 2018 comprehensive inspection: access to variety of activities: puzzles, games, music, arts and crafts, exercise classes, visits to Hearing Dogs Centre and stables, wishing well.
AI Generated
Last inspected: April 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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