Working at Hellesdon Bungalows
27 Sutherland Avenue, Norwich, NR6 5LN
Operated by Calm Futures Norfolk Ltd
8 bedsResidential homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.2/10
Key Finding
"Improved staff culture where voices are heard and decent training, but no permanent manager and safeguarding failures put people at risk."
Safety & Risk
3/10
✕
The provider failed to ensure people were protected from harm. This was a continued breach of regulation 13 (1).
Staff Culture
6/10
✓
Staff told us the culture at the service had improved and felt their voices were heard, especially about face to face training.
Staffing Levels
4/10
!
Recruitment processes were not robust. We reviewed 2 recruitment records and found gaps in both employment histories. Issues with references had not been fully investigated.
Training & Dev
5/10
!
Staff received training, although some further training was needed in some areas.
Management
2/10
✕
At the time of our inspection there was no registered manager in post.
Programmes
4/10
!
People who used the service accessed the local community and were able to follow their own interests and hobbies and maintain relationships.
Points to consider
No permanent manager in post, so leadership and oversight are weak.
At the time of our inspection there was no registered manager in post.
Safeguarding issues like unreported bruising and poor money handling leave people at risk.
An incident of unexplained bruising had been logged on the service's own records but had not been referred on for further investigation by the local authority or notified to CQC.
Recruitment has gaps like missing work history and unchecked references, so new staff might not be fully vetted.
We reviewed 2 recruitment records and found gaps in both employment histories. Issues with references had not been fully investigated and clarified.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews