Working at Helena Road
2C-2D Helena Road, London, E13 0DU
Operated by Vibrance
10 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Strong safety practices and supportive management with regular training, although reliance on agency staff and basic activities are drawbacks."
Safety & Risk
8/10
✓
The service was safe and had practices in place to protect people from harm. Staff had training in safeguarding... Risk assessments were personalised and detailed. Medicines were managed and stored safely... Medication audits were completed monthly.
Staff Culture
7/10
✓
Support workers also spoke positively of the registered manager. One support worker told us, 'She's good, very supportive. We can speak to her at any time.' Staff told us they felt protected to whistleblow.
Staffing Levels
6/10
✓
Support workers told us they thought staffing levels were adequate for the needs of the people using the service. Needs are being met, we have regular bank and agency staff if necessary.
Training & Dev
7/10
✓
Training for care staff was provided on a regular basis and updated regularly. Staff spoke positively about the training they received. Records confirmed that all staff had up to date training... Staff also completed the Care Certificate... support workers received supervision on a monthly basis.
Management
7/10
✓
The registered manager had a good relationship with staff, people who used the service and their relatives. People spoke positively about the registered manager and their management style. We have an open door policy here.
Programmes
6/10
✓
During our inspection we observed people engaging in various activities including looking through magazines and drawing. Care plans contained activity schedules that included in-house music therapy, baking and activities of their choice.
Points to consider
Staffing is adequate but they rely on bank and agency staff regularly when needed.
Needs are being met, we have regular bank and agency staff if necessary.
Activities include music therapy, baking, and community outings but no specialist programmes or coordinator mentioned.
Care plans contained activity schedules that included in-house music therapy, baking and activities of their choice.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2018
Good
Safe
?
Not rated
Effective
?
Not rated
Caring
?
Not rated
Responsive
?
Not rated
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews