Working at Heightside House Nursing Home
Newchurch Road, Rossendale, BB4 9HG
Operated by Randomlight Limited
78 bedsNursing homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.1/10
Key Finding
"Staff feel supported by an approachable manager with good training and activities, but unsafe medicines management and reliance on agency staff hold it back."
Safety & Risk
3/10
✕
People's medicines were not always managed safely or in line with national guidance. Staff did not always ensure that people's medicines were given to them as prescribed, placing them at risk of harm.
Staff Culture
6/10
✓
Staff felt the service had improved since the last inspection and found the registered manager approachable. One staff member commented, "The new manager is great... It feels more like people's home, more positive."
Staffing Levels
5/10
!
The registered manager told us she had experienced difficulties recruiting and retaining staff... She used agency staff regularly to ensure that appropriate staffing levels were maintained.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: The provider offered staff a programme of training, development and supervision.
Management
4/10
!
The audits completed by staff and management did not identify many of the shortfalls in medicines processes and practices that we found during our inspection.
Programmes
6/10
✓
Per 2020 comprehensive inspection: The provider employed a team of activity coordinators, people were supported individually and in groups, to engage in planned and spontaneous activities.
Points to consider
Medication not always given on time or as prescribed, and cream applications not properly recorded.
Staff did not always give people their medicines at the correct time... Records to show topical preparations such as creams were being applied were not always completed
Relies on agency workers a lot due to problems hiring and keeping permanent staff.
difficulties recruiting and retaining staff... used agency staff regularly to ensure that appropriate staffing levels were maintained
Managers' checks and audits missed many problems with how medication is handled.
The audits completed by staff and management did not identify many of the shortfalls in medicines processes and practices that we found
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews