Working at Heightlea
Old Falmouth Road, Truro, TR1 2HN
Operated by Modus Care Limited
5 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Staff feel supported with good training, activities and safety, but vacancies mean relying on agency workers and provider delays care plan updates."
Safety & Risk
7/10
✓
Staff ensured people were protected from abuse... Risk assessments had been completed... People received their medicines as prescribed... incidents reviewed regularly and changes made.
Staff Culture
6/10
✓
Staff comments included, 'I am happy working here' and 'I don't feel on edge all the time. It is relaxed here'. Staff consistently told us the new provider was 'much more supportive'.
Staffing Levels
5/10
!
There were 5 staff vacancies... supported by a number of agency staff... service had been appropriately staffed to meet people's support needs.
Training & Dev
6/10
✓
The service's training matrix showed staff had the skills necessary... systems in place to ensure staff training was regularly updated... staff had received regular supervision.
Management
6/10
✓
The registered manager was well supported... 'I just feel supported and listened to'. Staff told us the new provider was 'much more supportive' and quality assurance systems identified issues.
Programmes
6/10
✓
People supported to access a range of activities... voluntary work placements, meals out, shopping trips, craft activities, games and dancing... 'People's lives have improved, [they] do so much more'.
Points to consider
Enough staff to get by but 5 vacancies mean relying on agency workers, including one doing 70-hour weeks.
There were 5 staff vacancies at the service and the staff team were being supported by a number of agency staff who regularly worked in the service... one member of agency staff was regularly working 70 hour weeks.
Manager supportive but provider delaying updates to care plans and capacity assessments despite knowing the issues.
Action had not yet been taken to achieve full compliance... in relation to care planning, goal setting and assessment of capacity... provider had chosen to delay this action.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews