Working at Heffle Court
Station Road, Heathfield, TN21 8DR
Operated by Aria Healthcare Group LTD
41 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Staff feel supported by approachable management in an open culture with strong safety practices, but busy mornings, occasional agency staff and basic training need improvement."
Safety & Risk
7/10
✓
Staff had a good knowledge of safeguarding, how to identify signs of this and how to report any concerns. ... The service had a strong culture for learning and processes were in place to ensure staff learnt lessons following any incidents.
Staff Culture
7/10
✓
Staff told us they felt supported and named people they would be happy to talk to or raise concerns with if needed. ... There was an open and transparent culture at the service.
Staffing Levels
5/10
!
Feedback from staff was mixed, some staff did tell us there were times of the day that were particularly busy. Staff told us about the mornings, “It’s our busy time while we get everyone up and dressed then it quiets down a bit”. ... "We have to use agency time to time, this works Ok"
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff were supported and provided with the skills they needed to meet people's needs, this included recent training in reporting and recording skills.
Management
7/10
✓
Staff told us they felt able to speak to management and one told us that she had shared an idea to change how the communal lounge was used and this had been listened to by the registered manager and implemented.
Programmes
6/10
✓
The entertainment and special events are well thought out... In the summer they had music outside in the garden and a cream tea. At Easter this year they brought in a new lamb... at Christmas... a donkey... Birthdays are recognised and celebrated.
Points to consider
Staffing is adequate but gets busy in mornings with staff rushing at times and occasional agency workers
Staff told us about the mornings, “It’s our busy time while we get everyone up and dressed then it quiets down a bit”. ... We saw staff rushing to answer bells... "We have to use agency time to time"
Only standard training like safeguarding and basic refreshers with no specialist courses or funded qualifications mentioned
Staff received regular training to ensure they knew how to identify and report safeguarding concerns... refresher training or following up on documentation... Per 2019: recent training in reporting and recording skills.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews