Working at Heeley Bank Care Home

Staffing is adequate with enough skilled workers, but no details on low agency use or stable team to keep workloads manageable.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.

There are regular activities with coordinators, but no specialist programmes to make the role more creative and varied beyond basic care.

Per 2023 inspection: The home employed 2 activity co-ordinators who provided social stimulation for people.

Some gaps in medication checks like missing records for flushes and temperatures mean staff need to be extra careful to avoid mistakes.

However, the flushes of these were not always documented on the care system. Fridge and room temperatures, where medicines were stored, were not always documented and escalated as per the home’s policy.