Working at Hedges House Residential Care Home
37-39 Church Road, Lytham St. Annes, FY8 5LL
Operated by Fylde Care Group Limited
34 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Staff praise management and enjoy a positive culture with low turnover, but training is only standard and activities lack a dedicated coordinator."
Safety & Risk
7/10
✓
Medicines were managed safely, and people received their medicines in line with good practice guidance. Systems and processes continued to be implemented to keep people safe from harassment and abuse.
Staff Culture
8/10
✓
Staff told us Hedges House Residential Hotel was a good place to work. Feedback included, 'There is no stress here which passes on a relaxed atmosphere for the people who live here' and, 'This is the best place I have worked. I can't fault it.'
Staffing Levels
7/10
✓
Staffing levels continued to meet people's needs. People and a relative told us they were satisfied with the staffing levels at the home. Staff said they had time to carry out their duties and spend time with people.
Training & Dev
6/10
✓
Staff told us they had access to training and felt supported in their roles. All the people and relatives we spoke with considered the staff team to be well trained.
Management
8/10
✓
Staff spoke highly of the management team within the home. They confirmed teamwork within the home was high and said staff turnover was low.
Programmes
6/10
✓
Activities were planned and organised. Links had been built with various community groups. A nursery visited the home monthly, so children and people could interact.
Points to consider
Only standard training mentioned, no specialist courses or funded qualifications for staff development.
Staff told us they had access to training and felt supported in their roles.
Activities are planned with some community links like nursery visits, but no dedicated coordinator or distinctive programmes to make the role more varied.
Activities were planned and organised. Although we saw no group activities taking place during the visit, people and relatives confirmed they took place.
Staffing meets needs with low turnover and time to spend with residents, but no details on agency use or exceptional workforce planning.
The registered manager confirmed they continued to follow safe recruitment processes. Staff turnover within the home was low.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews