Working at Heaton Vale

Staff numbers are sometimes too low, so you can't always take people out for planned activities.

Relatives told us that challenges in staffing levels meant that people could not always complete planned activities in the community. One shared, 'It has improved more recently, [Person] has been stuck in the house'

Medication records are not always complete or accurate, and the policy misses guidance on as-needed meds.

Medicines administration records' (MAR) were not always completed in line with best practice to ensure they were accurate and contained detail regarding directions for use for medicines prescribed occasionally

Leadership oversight is weak with gaps in mental capacity records for restrictions like smoking or food access.

Decision making for people did not always clearly evidence that appropriate legal authorisations were in place. For example, 1 person's care plan stated they had restrictions on the number of cigarettes available to them. Consideration of MCA in relation to this restriction was not evidenced