Working at Heaton House Residential Care Home

Per 2021 inspection: Assured provider using PPE effectively, accessing testing, managing infection outbreaks; per 2019: Safeguarding training in place, safe medicines with audits and learning from errors.

Per 2019 comprehensive inspection: Staff were happy and proud to work at the home, felt part of a team; low turnover and family atmosphere.

Per 2019 comprehensive inspection: There were sufficient staff... 'There's plenty of staff, we get time to sit with the residents'; low staff turnover.

Per 2019 comprehensive inspection: Staff attended regular training... most staff had trained to NVQ level 2 or 3 in Health and Social Care; opportunity for continuous extra learning.

Per 2019 comprehensive inspection: The registered manager led by example and fostered a culture of constant learning; staff were extremely happy and proud to work at the home.

Per 2019 comprehensive inspection: Regular weekly visits from local nursery school as part of intergenerational Encounter Project; virtual reality goggles, activity boards, community partnerships.