Working at Heaton House Care Home

Medication records have mistakes like missing patch sites or outcomes from painkillers, which weren't spotted by checks and could harm residents.

The site of application of topical preparations, such as patches, was not always recorded... When people were given a ‘when required’ medicine... the outcome was not always recorded

No full-time activities coordinator yet, with records of what people did patchy, so days might feel routine.

The provider was still in the process of recruiting a designated activity coordinator... written records of activity completion and people’s involvement, were sporadic.

Safeguarding checks missed two complaints about possible neglect, and incident follow-ups aren't always logged properly.

We also noted 2 complaints... included information which suggested neglect may have occurred. As this is a type of abuse, safeguarding alerts should have been raised, but this had not yet been done... follow up actions taken, had not been completed consistently.