Working at Heaton House
City Gate, Newcastle Upon Tyne, NE1 4PA
Operated by Nestlings Care Ltd
4 bedsNursing homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.3/10
Key Finding
"Staff feel supported in a positive culture with safe practices, but no permanent manager and ongoing staffing shortages undermine stability."
Safety & Risk
6/10
✓
Per 2020 comprehensive inspection: The service was safe. Staff kept children safe from abuse by using effective systems and processes. Risk assessments were thorough and helped staff support children safely.
Staff Culture
6/10
✓
Most staff told us that there was a positive culture of openness and they felt supported by their immediate line manager.
Staffing Levels
3/10
✕
significant shortfall in staffing numbers that have been an issue for the home for over one year.
Training & Dev
5/10
!
Staff have the right knowledge, qualifications and experience to deliver safe care to children. They are subject to the right recruitment processes and induction and training when they join the provider. However, staff induction processes were not accurately recorded.
Management
2/10
✕
The home had not had a registered manager for several months. Whilst there had been staff from other locations covering the functions of the role, we saw that this had not provided the stability in leadership that the home needed.
Programmes
4/10
!
Children had choices about what they ate and took an active role in choosing daily activities. Children were able to access community activities to support them.
Points to consider
No permanent manager in post for months, so leadership lacks stability and oversight.
The home had not had a registered manager for several months. Whilst there had been staff from other locations covering the functions of the role, we saw that this had not provided the stability in leadership that the home needed.
Short staffed for over a year, stretching the team and impacting care.
significant shortfall in staffing numbers that have been an issue for the home for over one year.
Only basic activities like meal planning and shopping, no specialist programmes to enrich the role.
Children had choices about what they ate and took an active role in choosing daily activities.
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews