Working at Heathwood Care Home

Some carers lack key mandatory training like dementia care, so shifts might involve working with untrained colleagues.

Training records showed some staff working as carers did not have the mandatory training in place for care staff. This included dementia training.

Non-care staff sometimes cover care shifts during shortages and recruitment misses full work history checks.

We found some staff whose primary role at the service did not include care duties had provided care to people, during staff shortages. The provider had not requested a full employment history for staff, as part of their employment application.

Governance and oversight systems fail to spot issues like training gaps and risk assessment shortfalls consistently.

The service had quality assurance and monitoring systems however, they were not always consistent in identifying shortfalls at the service... This meant the provider was in breach of Regulation 17, Good Governance.