Working at Heathvale House
95 Brigstock Road, Croydon, CR7 7JL
Operated by Mr. Gordon Phillips
9 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff feel well supported by the manager with strong safety systems, but staffing levels are adequate while recruiting more and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
Systems were in place to protect people from the risk of abuse including frequently training staff to recognise abuse. People's medicines were managed safely and staff understood how to respond to accidents and incidents.
Staff Culture
7/10
✓
Staff felt well supported by the registered manager. The registered manager had an open-door policy and encouraged people and staff to speak with them at any time.
Staffing Levels
6/10
✓
There were enough staff to support people safely. Staff told us shifts were always covered. The provider was currently recruiting for new staff to increase staffing capacity.
Training & Dev
7/10
✓
Staff received a good level of support with regular training in key topics such as mental health awareness and health and safety. Staff received regular supervision from their line managers.
Management
8/10
✓
The registered manager engaged and consulted well with people using the service, relatives and staff. Staff felt well supported by the registered manager.
Programmes
6/10
✓
Each person had a personalised activity programme in place based on their interests and staff supported people to do the activities they enjoyed. An outdoor centre was available in the garden where people practiced everyday life skills like cooking.
Points to consider
Staffing is adequate with shifts always covered, but they are recruiting more staff which suggests current levels are not generous.
The provider was currently recruiting for new staff to increase staffing capacity. Staff told us shifts were always covered.
Activities are personalised to interests like cooking life skills, but no dedicated coordinator or specialist programmes to add variety to the working day.
Each person had a personalised activity programme in place based on their interests and staff supported people to do the activities they enjoyed.
Recruitment checks are mostly done right, but they missed full work history on one file which is a gap in hiring standards.
the provider had not ensured one staff file had a full employment history which was an oversight.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews