Working at Heathside Residential Home

2021 IPC inspection: We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively and safely... accessing testing... Per 2019: Medicines were being managed safely. Staff had received medicines training and had their competency assessed

Per 2019 comprehensive inspection: Staff were highly motivated and compassionate, happily providing support outside of scheduled shifts... Comments included, 'Everybody helps everybody, never worked in a home like this before.'

Per 2019 comprehensive inspection: Enough staff had been deployed to meet people's needs. Feedback from people, relatives and staff confirmed this. Comments included, 'Yes, we do [have enough staff]. Never feel like you are rushing' and 'There are plenty staff, they have a very low staff turnover here.'

Per 2019 comprehensive inspection: Staff completed regular training and supervision sessions, to ensure they had the knowledge, skills and support to carry out their roles. Bespoke training sessions, in areas such as catheter and urinary care, urinary tract infection (UTI) and dehydration and sepsis, had been provided

Per 2019 comprehensive inspection: Staff spoke positively about working at the home and the support they received. The registered manager and senior staff were reported to be approachable and a visible presence in the home. Comments included, '[Registered manager] is proper hands on'

Per 2019 comprehensive inspection: The home had embraced and was enthusiastic about the use of pioneering assistive and digital technology... shortlisted for a national innovation award... Since installing the system falls had reduced by 66%