Last updated: 9 February 2026
"Supportive management, positive staff culture, engaging activities and strong safety practices, but refresher training gaps and some staff feeling too busy hold it back."
Infection prevention and control (IPC) procedures and arrangements were in place... All staff were engaged in a regular COVID-19 testing regime... We were assured that the provider was using PPE effectively and safely... infection outbreaks were effectively prevented or managed. Per 2022 targeted inspection.
Staff told us... 'Staff team are really supportive, I love coming into work, management are great.' and people said 'Staff are wonderful.' Per 2019 comprehensive inspection.
We received mixed feedback about staffing levels... 'They are not really short of staff' and 'They [staff] are too busy. They could do with more staff.' Per 2019 comprehensive inspection.
when we reviewed the training matrix, not all staff had completed 'refresher' training courses. We have made a recommendation regarding this. Per 2019 comprehensive inspection.
Staff told us they were supported by the management team on a daily basis... 'Staff team are really supportive, I love coming into work, management are great.' Per 2019 comprehensive inspection.
Dedicated activities co-ordinators were employed... tailored around people's likes... observed an activity taking place... links with the Armed Forces community hub, the local Church and local nursery school. Per 2019 comprehensive inspection.
Not all staff have done their refresher training, so some skills might lapse over time.
not all staff had completed 'refresher' training courses. We have made a recommendation regarding this. Per 2019 comprehensive inspection
Staff numbers are adequate but some feel too busy and say they could use more help.
We received mixed feedback about staffing levels... 'They [staff] are too busy. They could do with more staff.' Per 2019 comprehensive inspection
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp