Working at Heathside
Honiton Way, Warrington, WA5 2EY
Operated by We Change Lives (WCL)
40 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Supportive management, positive staff culture, engaging activities and strong safety practices, but refresher training gaps and some staff feeling too busy hold it back."
Safety & Risk
7/10
✓
Infection prevention and control (IPC) procedures and arrangements were in place... All staff were engaged in a regular COVID-19 testing regime... We were assured that the provider was using PPE effectively and safely... infection outbreaks were effectively prevented or managed. Per 2022 targeted inspection.
Staff Culture
6/10
✓
Staff told us... 'Staff team are really supportive, I love coming into work, management are great.' and people said 'Staff are wonderful.' Per 2019 comprehensive inspection.
Staffing Levels
5/10
!
We received mixed feedback about staffing levels... 'They are not really short of staff' and 'They [staff] are too busy. They could do with more staff.' Per 2019 comprehensive inspection.
Training & Dev
4/10
!
when we reviewed the training matrix, not all staff had completed 'refresher' training courses. We have made a recommendation regarding this. Per 2019 comprehensive inspection.
Management
6/10
✓
Staff told us they were supported by the management team on a daily basis... 'Staff team are really supportive, I love coming into work, management are great.' Per 2019 comprehensive inspection.
Programmes
6/10
✓
Dedicated activities co-ordinators were employed... tailored around people's likes... observed an activity taking place... links with the Armed Forces community hub, the local Church and local nursery school. Per 2019 comprehensive inspection.
Points to consider
Not all staff have done their refresher training, so some skills might lapse over time.
not all staff had completed 'refresher' training courses. We have made a recommendation regarding this. Per 2019 comprehensive inspection
Staff numbers are adequate but some feel too busy and say they could use more help.
We received mixed feedback about staffing levels... 'They [staff] are too busy. They could do with more staff.' Per 2019 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews