Working at Heathlands Residential Care Home

Staffing is adequate but tight at weekends so call bell responses can be slow.

some people and relatives felt there were not always enough staff at weekends, as they had to wait longer than usual to get in and leave the building as there were no reception staff on duty. One person told us, “They are always a bit pushed for staff, especially at weekends.”

Some medication storage and recording problems mean you have to double-check when giving creams.

we did find some medicinal creams were not always correctly labelled or stored safely. However, these did not always reflect creams had been applied to the part of the body as directed by the prescriber.

Only basic activities like quizzes and occasional outings with no dedicated coordinator, so days are mostly routine care.

An activity schedule was in place and was updated weekly. We observed people taking part in a quiz with staff members, although not all people were encouraged to take part. We received mixed reviews from people about the activities available to them.