Working at Heathlands Care Home

The provider had a positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. However, some issues were identified during the inspection that required improvement to ensure continued compliance and safety. These were addressed.”

Staff described the home as having a supportive and caring culture. One staff member told us, “Compared to other places I've worked, this care home is brilliant. They actually care about us, not just the residents (though obviously, the residents come first!).”

People and their relatives told us there were enough staff at the home. Our observations confirmed people were attended to in a timely manner, call bells showed they were answered promptly.”

Records confirmed staff completed mandatory training in some of the following areas; safeguarding, infection control, dementia, health and safety, autism, oral health, moving and handling and diabetes. A member of staff told us, “We get lots of training, any training we want they will get it for us.”

Staff told us the registered manager and deputy manager were kind and supportive. A member of staff said, “Theres an open-door policy, I came here because of the registered manager, she listens.”

People were encouraged to take part in a range of activities. However, some people expressed a wish for more challenging or varied activities to further enrich their daily lives.”