Working at Heathland Court Care Home
56 Parkside, London, SW19 5NJ
Operated by Bupa Care Homes (AKW) Limited
58 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Staff feel valued in a positive culture with stable teams and strong safety, but training and activities lack specialist depth."
Safety & Risk
8/10
✓
People were protected from the risk of harm and abuse. Managers reported concerns promptly to external agencies. Medicines systems were well-organised and the provider had improved clinical room temperature checking.
Staff Culture
8/10
✓
Staff that we spoke with were positive about the culture within the home... A member of staff said, 'I feel very supported by all the managers and senior nursing staff here. It’s a wonderful place to work.'
Staffing Levels
7/10
✓
Over the past 6-12 months, there seems to be more stability in the management staffing and carers. The service currently had its full complement of nursing staff and managers used staffing dependency tools.
Training & Dev
6/10
✓
Staff received relevant training to support them in their roles and were knowledgeable about the topics they were trained in, such as supporting older people living with dementia. Training was refreshed at regular intervals.
Management
7/10
✓
The service now has a registered manager and two clinical lead nurses in post who ensure the care home is consistently well-led. Staff told us that both the registered manager and deputy were inclusive and had an open door policy.
Programmes
6/10
✓
Per 2018 comprehensive inspection: People were encouraged to participate in a wide range of activities... painting and drawing, gardening, animals visiting, singing, outings to cafes and park, exercises, Tai Chi.
Points to consider
Only everyday training like dementia care and refreshers, no specialist courses or help with qualifications.
Staff received relevant training to support them in their roles... knowledgeable about the topics they were trained in, such as supporting older people living with dementia. Training was refreshed at regular intervals.
Varied activities keep things interesting but no special trained approaches or exciting innovations for staff to deliver.
Per 2018 comprehensive inspection: There is always something going on... exercises, singing and dancing, Tai Chi, animal visits, outings.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews