Working at Heathgrove Lodge Care Home
837 Finchley Road, London, NW11 8NA
Operated by Brownlow Enterprises Limited
33 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff feel supported with comprehensive training and safe practices, but limited activities and new management systems not fully embedded."
Safety & Risk
8/10
✓
Medicines were managed safely. There were effective systems in place to protect people from abuse and avoidable harm. Accidents and incidents were investigated thoroughly.
Staff Culture
7/10
✓
Staff told us they found the new provider and new manager supportive and helpful. They said, 'The change from one company to another was very smooth, there were no disruptions. The new owner and manager are very supportive and flexible.'
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's individual needs and maintain their safety. People told us they did not have to wait long before staff came when they called.
Training & Dev
7/10
✓
An on-going comprehensive programme of training was in place for all staff. Some staff had been supported to take on lead roles, called 'champions', in specific areas such as moving and handling, dementia, infection control and nutrition.
Management
5/10
!
The new registered manager was in the process of getting to know the service, introducing new systems and processes, and a clearer structure with more effective monitoring and accountability. However, these changes had yet to be fully established and embedded.
Programmes
4/10
!
People told us, and we observed, there were limited activities and social interactions with people who were in their rooms or remained in bed due to their ill health. These activities tended to be group oriented and not always focussed on individual needs.
Points to consider
Activities are basic like crafts and themed events, but limited for people staying in rooms so the job lacks variety for engaging everyone.
People told us, and we observed, there were limited activities and social interactions with people who were in their rooms or remained in bed due to their ill health.
New manager is supportive but improvements and systems are still being introduced and not fully in place yet.
these changes had yet to be fully established and embedded.
Staffing is enough to meet needs and answer calls quickly, but no details on stable teams or low use of agency workers.
There were enough staff on duty to meet people's individual needs and maintain their safety.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews