Working at Heathfield Residential Home
Canterbury Road, Ashford, TN24 8QG
Operated by Heathfield Healthcare Limited
35 bedsNursing homesResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Strong safety measures and an approachable manager foster a positive culture, although regular agency staff use and standard training are drawbacks."
Safety & Risk
8/10
✓
There were effective systems in place to keep people safe from abuse ... Accidents and incidents had been recorded and analysed to identify patterns and trends.
Staff Culture
7/10
✓
People told us the culture had continued to improve at the service ... staff told us they found this useful.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs ... regular agency staff were used to cover any gaps.
Training & Dev
6/10
✓
Staff received training appropriate to their role and received supervision to develop their practice.
Management
7/10
✓
People, relatives and staff told us the registered manager was approachable.
Programmes
6/10
✓
There were two activities co-ordinators ... different activities including arts and crafts ... taken to the local shop ... Valentine Day meals.
Points to consider
Staffing levels are okay but they rely on regular agency workers to cover gaps.
regular agency staff were used to cover any gaps.
Only standard training and supervision with no specialist courses or funded qualifications.
Staff received training appropriate to their role ... received supervision to develop their practice.
Activities programme has variety like arts, crafts and outings but no specialist therapeutic approaches.
different activities including arts and crafts ... taken to the local shop and supermarket ... Valentine Day meals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews