Working at Heathfield Residential Home

2022 IPC inspection: Assured on preventing infections, effective PPE/testing/outbreak management; per 2019: Proactive risk-taking, assistive tech, incident analysis reduced accidents, safe medicines.

Per 2019 comprehensive inspection: Staff said 'I wouldn't want to work anywhere else', felt motivated and supported with staff awards scheme and low turnover.

Per 2019 comprehensive inspection: Low staff turnover with many long-serving staff, no agency staff used, managers covered short absences; 2022 noted effective measures for COVID-related staff pressures.

Per 2019 comprehensive inspection: Mandatory training including care certificate for new staff, specialist leads (e.g. dementia lead developed training), regular supervisions and appraisals; IPC training per 2022.

Per 2019 comprehensive inspection: Staff felt proud to work there, supported by fair approachable managers who listened to suggestions; 'You can raise anything with them, they are always supportive and care about us'.

Per 2019 comprehensive inspection: 'If I could, I would' initiative, collaboration with Lancaster University on interactive dementia technology, varied trips (beach, theatre, golf), in-house activities and community links.