Working at Heathfield House
10 Heath Road, Uxbridge, UB10 0SL
Operated by Vijaykoomar Kowlessur
10 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by management with good training and a positive culture, but generic activity plans and incomplete accident records hold it back."
Safety & Risk
6/10
✓
The provider had a procedure for the reporting of incidents and accidents, but this was not always being followed. ... There was no information noted on any additional actions taken or any lessons learned to reduce further risk.
Staff Culture
7/10
✓
Staff said they felt supported by the management of the home. One staff member told us, 'The staff are supportive, respect each other and staff feel safe. Staff feel comfortable to approach the manager.'
Staffing Levels
6/10
✓
The service had enough appropriately skilled staff to meet people's needs and keep them safe. A staff member confirmed that if they are short staffed, the registered manager steps in to provide support.
Training & Dev
7/10
✓
Staff completed a range of training courses which provided them with the range of skills and knowledge required to meet people's care needs. The training courses included first aid, diabetes awareness, managing continence care and supporting people with any behaviour issues. Staff also completed the Oliver McGowan mandatory training.
Management
7/10
✓
Staff said they felt supported by the management of the home. One staff member told us, 'The staff are supportive, respect each other and staff feel safe. Staff feel comfortable to approach the manager.'
Programmes
5/10
!
We noted that the activity plans, which were part of the care plan, were the same for each person and they were not personalised. ... this was a generic activities list which was part of everyone's care plan.
Points to consider
Activity plans are generic and not personalised, so the role lacks variety from creative or specialist engagement programmes.
We noted that the activity plans, which were part of the care plan, were the same for each person and they were not personalised. ... this was a generic activities list which was part of everyone's care plan.
Staffing is adequate but short-staffing happens sometimes and the manager has to cover shifts.
A staff member we spoke with confirmed that if they are short staffed, the registered manager steps in to provide support.
Accident records often miss details on what caused the problem or lessons learned, so fewer chances to improve safety practices.
There was no information noted on any additional actions taken or any lessons learned to reduce further risk.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews