Working at Heathfield (Horsham) Limited
88 Hurst Road, Horsham, RH12 2DX
Operated by Heathfield (Horsham) Limited
36 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff enjoy a friendly atmosphere with approachable managers and safe practices, but staff retention lacks evidence and activities are standard."
Safety & Risk
8/10
✓
Risk assessments for people had improved since the last inspection and had been personalised. People's medicines were safely managed. Systems were in place to safeguard people from abuse. Lessons were learnt when things went wrong.
Staff Culture
8/10
✓
Staff told us communication was good and they were kept up to date. Staff felt able to speak to any of the management team, they knew how to whistle-blow and felt confident they would be listened to. We observed a pleasant and friendly atmosphere.
Staffing Levels
6/10
✓
There were enough staff on duty. A review of staff rotas showed that staffing hours were consistent and provided a mix of staff skills.
Training & Dev
6/10
✓
"Managers are approachable and there is good supervision and training." Staff had training and supervision for medicines.
Management
7/10
✓
Comments included, "Managers are approachable and there is good supervision and training. Big changes much better now."
Programmes
6/10
✓
Per 2019 comprehensive inspection: activity coordinator mentioned; activities included crafts, making cards, knitting dollies, 1:1 support, outings to garden centres, national parks, historic villages.
Points to consider
Staff numbers are enough with steady rotas, but no details on low turnover or long-serving teams.
There were enough staff on duty. A review of staff rotas showed that staffing hours were consistent and provided a mix of staff skills.
Training covers basics like meds and supervision, but nothing on specialist courses or qualifications.
Medicines were given by staff who had been given training and supervision to help make sure they did this safely.
Activities include crafts, knitting, and trips out with a coordinator, but just standard stuff with no special programmes.
Per 2019 comprehensive inspection: 'the craft lady is wonderful. We have been making cards together and knitting dollies.' 'We have been to [garden centre], [National Park], and [historic villages].'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews