Working at Heathfield Court Care Home
147 Colyers Lane, Erith, DA8 3PB
Operated by North Heath Care Home Ltd
66 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"A positive culture, engaging activities and safe infection control, but no permanent manager and recent staffing concerns with call bells."
Safety & Risk
8/10
✓
We were assured the service was following safe infection prevention and control procedures; examples of good practice included dedicated testing team and enhanced cleaning.
Staff Culture
6/10
✓
Per 2018: The service had a positive culture, where people and staff felt the service cared about their opinions and acted on their feedback.
Staffing Levels
5/10
!
Per 2018: There were enough staff on duty to help support people safely in a timely manner.
Training & Dev
5/10
!
Per 2018: Staff completed mandatory training identified by the provider. The service provided refresher training to staff as and when they needed.
Management
2/10
✕
Per 2018 comprehensive inspection: The service did not have a registered manager in post.
Programmes
6/10
✓
Per 2018: The service employed an activities coordinator who arranged activities daily including musical events, pampering, quizzes, arts and crafts, minibus tours.
Points to consider
No permanent manager in post.
Per 2018 comprehensive inspection: The service did not have a registered manager in post.
Staffing is adequate but residents raised recent concerns about levels and call bells not always answered promptly.
Per 2018: 'Recently there were some issues around staffing levels. At the residents meeting last night we addressed some of the issues.' 'We had a slight issue with call bells not being answered but we raised it with the new manager and the problem has got better.'
Only standard mandatory training and refreshers, no specialist courses or funded qualifications.
Per 2018: Staff told us they had completed mandatory training identified by the provider. The service provided refresher training to staff as and when they needed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews