Last updated: 10 February 2026
"Strong open leadership and supportive culture where staff feel valued, although agency staffing and basic training are drawbacks."
Staff understood risks in people's care, the registered manager reviewed all accidents and incidents each month, and learning was used to improve safety.
Staff were well supported, told us they were always listened to, and all members of staff we spoke with understood their roles well and were passionate about them.
There were enough staff to support people and the provider used agency staff who knew the service well to fill vacancies while recruitment was ongoing.
Per 2017 comprehensive inspection: Records showed that staff had completed the provider's mandatory training and continued to have regular staff and one-to-one supervision meetings.
The registered manager had an open-door policy and staff told us they were always listened to and any issues they raised were acted on.
The activities officer arranged a programme based on people's preferences and we observed the weekly music session with a professional musician. A therapy dog visited the service.
Staffing is adequate but uses some agency workers to cover vacancies during recruitment.
the provider used agency staff who knew the service well to fill vacancies while recruitment was ongoing.
Only standard mandatory training and supervision, no specialist courses or funded qualifications mentioned.
Per 2017 comprehensive inspection: Records showed that staff had completed the provider's mandatory training.
Activities programme adds variety with music sessions and pet therapy, but no specialist therapeutic approaches or innovations.
The activities officer arranged a programme based on people's preferences and we observed the weekly music session with a professional musician. A therapy dog visited the service.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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