Working at Heatherwood Care Centre

Staff understood risks in people's care, the registered manager reviewed all accidents and incidents each month, and learning was used to improve safety.

Staff were well supported, told us they were always listened to, and all members of staff we spoke with understood their roles well and were passionate about them.

There were enough staff to support people and the provider used agency staff who knew the service well to fill vacancies while recruitment was ongoing.

Per 2017 comprehensive inspection: Records showed that staff had completed the provider's mandatory training and continued to have regular staff and one-to-one supervision meetings.

The activities officer arranged a programme based on people's preferences and we observed the weekly music session with a professional musician. A therapy dog visited the service.