Working at Heatherside Care Home

There were clear and effective systems in place to monitor, review and drive improvement in relation to safety incidents... We reviewed records and spoke with people who confirmed safety events were managed with an open and transparent approach.

Staff we spoke with consistently told us they felt supported and there was an open learning culture. Staff confirmed learning and outcomes were shared with them on a monthly basis and that they found this useful.

Staff we spoke with consistently told us they felt supported and there was an open learning culture. The registered manager and senior leadership team spoke passionately about the importance of listening to and acting on people’s lived experience.

Per 2019 comprehensive inspection: The service had a range of activities available... baking, gardening and games... introduced some pigs in the garden... external visitors... nursery school had visited.