Last updated: 9 February 2026
"Staff feel supported in an open learning culture with strong safety systems, but agency staff use causes waits for help and supervisions are outdated."
There were clear and effective systems in place to monitor, review and drive improvement in relation to safety incidents... We reviewed records and spoke with people who confirmed safety events were managed with an open and transparent approach.
Staff we spoke with consistently told us they felt supported and there was an open learning culture. Staff confirmed learning and outcomes were shared with them on a monthly basis and that they found this useful.
Per 2019 comprehensive inspection: The service was using some agency staff, but the same agency staff were used consistently... Some people told us they sometimes had to wait for staff to support them.
Per 2019 comprehensive inspection: Staff received various training suitable to their role which was up to date... Staff supervision was not up to date.
Staff we spoke with consistently told us they felt supported and there was an open learning culture. The registered manager and senior leadership team spoke passionately about the importance of listening to and acting on people’s lived experience.
Per 2019 comprehensive inspection: The service had a range of activities available... baking, gardening and games... introduced some pigs in the garden... external visitors... nursery school had visited.
Staffing is adequate but residents sometimes wait for help and there is some agency staff use.
Per 2019 comprehensive inspection: The service was using some agency staff... Some people told us they sometimes had to wait for staff to support them.
Training covers the basics and is up to date but staff supervisions were not all current.
Per 2019 comprehensive inspection: Staff received various training suitable to their role which was up to date... Staff supervision was not up to date.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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