Working at Heatherley - Care Home with Nursing Physical Disabilities

No permanent manager in place yet, as the new one is still registering with the regulator.

The service did not have a manager registered with the Care Quality Commission.

Gaps in medication cream records and fluid charts not always fully filled in or added up.

There were gaps in the application records for two people, so it was not always clear whether the creams had been applied or not... fluid intake was not added up for each day making effective analysis more difficult.

Only standard training in place, and not all staff had finished the new required modules yet.

The provider had added new training requirements for staff... Not all staff had completed this training at the time of inspection, but plans were in place for when this would be done.