Working at Heatherdene Nursing Home

Staff had been trained in safeguarding... Medicines were received, stored, administered and managed correctly... Accidents and incidents were analysed and checked for patterns. Action was taken to reduce the risk of reoccurrence.

Staff told us they felt supported by their colleagues and the registered manager and spoke positively about the care they provided. Staff felt supported and valued in their roles. One staff member said, 'It's nice to know that your opinion is valued.'

People told us that there were enough staff to meet their needs. One person said, 'I never have to wait for staff, there's always someone around to help me straight away.'

Staff told us that they received regular training and competency checks. This was also monitored through a training matrix... New members of staff completed the provider's induction programme... Staff received one to one supervision meetings.

Staff and people found the registered manager approachable and easy to speak to. People and relatives told us that the communication between people, staff and the management was good and the home was run well which led to a nice atmosphere in the home for everyone.

The home had an activities co-ordinator in post that organised a range of activities... music sessions, armchair dancing and armchair exercises... activities arranged with local children's play groups and teenagers... one-to-one time... hand massages, reading and drawing.