Working at Heatherdene
14 Southfields Road, Eastbourne, BN21 1BU
Operated by Heatherdene Limited
10 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Approachable management and good training support staff well, but basic activities and unclear staff retention hold it back."
Safety & Risk
8/10
✓
Staff had the training and knowledge to ensure they could recognise... signs of abuse. Risks to people were identified, and comprehensive assessments were in place... Medicines were stored and disposed of safely.
Staff Culture
7/10
✓
Staff told us they felt well supported in their roles and were provided with regular supervision sessions. One staff member said, 'We get regular supervisions. I find them very useful and open.'
Staffing Levels
7/10
✓
There were enough staff to ensure people remained safe... Our observations confirmed that there were enough staff to meet people's needs and keep them safe. Staff were present and available throughout the inspection.
Training & Dev
8/10
✓
Staff undertook courses in areas such as mental health awareness, mental capacity, positive behaviour support... The registered manager had introduced pay bandings that provided incentives for staff to undertake further social care courses such as NVQ.
Management
8/10
✓
The registered manager was focussed on providing person centred care... One staff member said, 'She is very approachable and communicative. You can go to her with any problem.'
Programmes
6/10
✓
Staff provided engagement and activity at the home... These included memory card games... cultural meals and evenings out together. One person said, 'The activities are fairly good.'
Points to consider
Activities are basic like card games, cultural meals, and outings, with no dedicated coordinator or specialist programmes to make the role more varied and fulfilling.
Staff provided engagement and activity at the home for those who wished to participate. These included memory card games to stimulate memories and encourage conversations... cultural meals and evenings out together.
Staffing is good with enough people on shift and one-to-one support, but no details on low staff turnover or long team stability to make workloads always unhurried.
There were enough staff to ensure people remained safe and that their needs were met... Each person received one to one support as needed and the registered manager ensured that weekly staffing levels and deployment were enough.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews