Working at Heatherdale Residential Home

Records did not always demonstrate that medicines were administered as prescribed. Immediate action was taken to address the shortfalls.

Staff gave positive feedback about working at the home; whilst they said more staff would be appreciated, they told us they worked as a team to meet the needs of people. Most of the staff had worked at the home for a number of years and staff turnover was low.

Staff were supported to undertake training to meet the needs of people who lived at the home.

Staff told us the registered manager and deputy manager were approachable and they could raise any concerns with them.

A lifestyle coordinator was employed. She spoke enthusiastically about her role and meeting people’s social needs. Relatives and people spoke positively about the planned activities... bingo and enjoys the children singing and the animals who visit.