Working at Heathercroft
43 Old Lodge Lane, Purley, CR8 4DL
Operated by The Brandon Trust
6 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Good staffing, training and friendly culture with strong safety systems, but managers slow to fix problems spotted in quality checks and irregular staff supervisions."
Safety & Risk
7/10
✓
Systems for reporting and acting on concerns or allegations were robust... People's medicines were stored, administered, recorded and audited appropriately... Staff understood the importance of reporting and recording accidents and incidents and lessons were learnt.
Staff Culture
6/10
✓
Staff told us they worked in an open and friendly culture. One staff member told us, 'I do really enjoy my work here... We are well supported by the managers and there is a friendly teamwork approach from all staff.'
Staffing Levels
6/10
✓
The staff rotas we inspected demonstrated there were appropriate staffing levels in place to meet people's assessed needs and relatives confirmed this with us.
Training & Dev
6/10
✓
Staff received a wide range of appropriate training in various topics and specialised areas such as behaviour support awareness, communication, dementia awareness and person centred working.
Management
4/10
!
The provider had good quality assurance systems in place however some areas of need identified in these audits were not always addressed as was required in the provider's own guidelines.
Programmes
5/10
!
Staff supported and encouraged people to pursue hobbies and interests... for example, some people regularly attend social clubs... Other activities people enjoyed included, arts and crafts, shopping trips, visiting family and friends and planning for and going on holidays.
Points to consider
Managers do quality checks but don't always act quickly on the problems they spot.
some areas of need identified in these audits were not always addressed as was required in the provider's own guidelines
Just basic activities like arts and crafts, outings, and social clubs, no special programmes to make the job more interesting.
arts and crafts, shopping trips, visiting family and friends and planning for and going on holidays
One-to-one staff meetings with managers were irregular until very recently.
Inspection of the staff records evidenced that one to one supervision sessions with staff were irregular until recently
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews