Working at Heathercliffe Residential Care home

Most of the care plans we reviewed were detailed... However, a few lacked enough detail and required updating; for example, a person who is now cared for in bed, their care plan stated, ‘help to keep me walking’.

The provider made sure there were enough qualified, skilled and experienced staff. They worked together well to provide safe care that met people’s individual needs.

We found there were enough staff on shift to engage in activities with people.

The training matrix demonstrated all staff were up to date with mandatory training. The training provided was comprehensive and appropriate for the needs of people who lived at the home.

One relative said, “If I had a complaint... I can see the manager any time I want to.” Another relative said, “The manager said if we weren’t happy... talk to them.”

There was a wide variety of activities available... This included links with a local school under the initiative of ‘Ready Generations’... ‘Nigerian day’ which helped people to learn about... different cultures.