Last updated: 9 February 2026
"Varied activities and approachable management, but outdated care plans and unclear staff retention need attention."
Most of the care plans we reviewed were detailed... However, a few lacked enough detail and required updating; for example, a person who is now cared for in bed, their care plan stated, ‘help to keep me walking’.
The provider made sure there were enough qualified, skilled and experienced staff. They worked together well to provide safe care that met people’s individual needs.
We found there were enough staff on shift to engage in activities with people.
The training matrix demonstrated all staff were up to date with mandatory training. The training provided was comprehensive and appropriate for the needs of people who lived at the home.
One relative said, “If I had a complaint... I can see the manager any time I want to.” Another relative said, “The manager said if we weren’t happy... talk to them.”
There was a wide variety of activities available... This included links with a local school under the initiative of ‘Ready Generations’... ‘Nigerian day’ which helped people to learn about... different cultures.
Enough staff to get the job done safely and chat with residents, but no details on agency use or keeping the same team long-term.
We found there were enough staff on shift to engage in activities with people.
All mandatory training done and up to date, but no specialist courses or qualifications funded for staff.
The training matrix demonstrated all staff were up to date with mandatory training. The training was refreshed annually.
Some care plans are outdated and do not match residents current needs like bed care.
a few lacked enough detail and required updating; for example, a person who is now cared for in bed, their care plan stated, ‘help to keep me walking’.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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