Working at Heatherbrook
80 Como Street, Romford, RM7 7DT
Operated by DMP Healthcare (Heatherbrook) Ltd
46 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff feel supported with enough staff and varied activities, but no registered manager and outdated training need addressing."
Safety & Risk
6/10
✓
Medicines were mostly managed in a safe way. We found the treatment room on the first floor, which was used to store medicines, was unlocked. The nurse on duty was from an agency.
Staff Culture
6/10
✓
Staff spoke positively about the acting manager and other senior staff. When asked if they felt supported by the acting manager, one staff member said, 'Very much so, they make sure there's enough staff, they always listen and will always solve your problems.'
Staffing Levels
6/10
✓
People told us there were enough staff to meet their needs. Staff also said there were enough staff and that they had enough time to carry out all their duties. We observed staff were able to carry out their duties in an unhurried manner.
Training & Dev
4/10
!
The provider had identified that since they took over the service not all staff training was up to date and we saw a training plan was in place to address training shortfalls.
Management
3/10
✕
The service did not have a registered manager in place at the time of inspection. However, there was an acting manager in place who was in the process of applying to register with the Care Quality Commission.
Programmes
6/10
✓
The provider employed two activities coordinators who told us they provided group activities and one to one activities for people who were unable to leave their bedrooms. We observed a music quiz which was well attended by people and records showed other activities included a knitting club, safe darts, bowls and films.
Points to consider
No permanent manager in place, just an acting one applying to register.
The service did not have a registered manager in place at the time of inspection. However, there was an acting manager in place who was in the process of applying to register with the Care Quality Commission.
Not all staff training up to date after the provider change, though there is a plan to catch up.
The provider had identified that since they took over the service not all staff training was up to date and we saw a training plan was in place to address training shortfalls.
Adequate staffing but with some agency use, like the nurse who left the medicine room unlocked.
The nurse on duty was from an agency. After the inspection, the provider wrote to tell us they had addressed the issue with the supplying agency.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews