Working at Heather View
Beacon Road, Crowborough, TN6 1AS
Operated by Care UK Community Partnerships Ltd
74 bedsNursing homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Staff feel supported by approachable managers and enjoy a positive culture, but occasional staffing shortages make them rush and activities lack specialist programmes."
Safety & Risk
8/10
✓
Systems and processes protected people from... avoidable harm. Staff understood how to report... Medicines were administered by nurses... MARs were audited regularly... Accidents and incidents are reviewed daily...
Staff Culture
8/10
✓
There was a positive workplace culture at the service. Staff told us that their views were listened to and they were encouraged to share ideas. They told us that they valued the 'Gem' awards...
Staffing Levels
6/10
✓
The service is almost fully recruited, with agency staff being kept to a minimum and mainly used to cover annual leave and sickness. For example, the rota... showed that 12 of the 129 shifts... were covered by agency.
Training & Dev
7/10
✓
The provider had developed... bespoke [dementia] training with the aid of a university... Staff told us that the training was very good and had given them a good insight... They were very positive about putting what they had learnt into practice.
Management
8/10
✓
Staff felt that the management team listened to them and said that they fell well supported. 'The manager is very approachable; all of the senior team are good'.
Programmes
6/10
✓
People had access to meaningful occupation and stimulation and there was a varied programme of activities... animals come in including chickens, a Shetland pony, a goat, sheep and dogs. There is a choir, exercise class... toddler group...
Points to consider
Staffing is adequate with minimal agency use but some residents say staff rush around or numbers drop when covering sickness.
One person told us that there were enough staff but they were always rushing around, 'It's a large place and I feel it would benefit from more staff', another said 'there are not enough staff when someone calls in sick'
Varied activities like pet visits, toddler groups and choir but no named specialist programmes or advanced therapeutic training for staff.
People told us there was plenty to do... pets come in... toddler group... choir... art room... music room... therapy pets visited regularly
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews