Working at Heather Vale
Heather Vale Road, Chesterfield, S41 0HZ
Operated by Anchor Hanover Group
39 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff feel supported with enough people on shift and good training, but poor oversight and medicines errors let issues slip through."
Safety & Risk
3/10
✕
Some areas of the medicines were not managed well. Protocols were not always in place for 'as required' medicine. Medicines were not always stored at the required temperature, we found reoccurring errors with the fridge temperature which had not been noted or addressed.
Staff Culture
6/10
✓
All the staff we spoke with reflected on the positive support they received from the registered manager and deputy. Staff felt they were able to ask for support with their job role. Staff meetings were held regularly and staff told us, they had the opportunity to share their views which they felt were listen to.
Staffing Levels
6/10
✓
There was sufficient staff to meet the needs of the people using the service. Staff we spoke with felt assured by the level of staff, one said, 'We are allocated a corridor, but you are never on your own, you can always ask for support.'
Training & Dev
6/10
✓
Staff had received a range of training for their care role. Some additional training had been shared with us, 'Zest' a physical activity-based training to promote 'life, energy and fun to individuals'.
Management
3/10
✕
Auditing systems were not always effective or used to drive improvement in the quality and safety of the service provided. Overarching governance was not in place to ensure ongoing improvements were coordinated and maintained.
Programmes
5/10
!
Per 2019 comprehensive inspection: a programme of activities were regularly organised, which people could join as they chose... visiting church service with holy communion and singing... quiz... petting zoo of small animals and a 'pat' dog... local community bus.
Points to consider
Bosses lack proper oversight, so issues like medication errors slip through audits and aren't fixed.
The medicine audit had not identified the areas of concern we saw on inspection in relation to as required medicine protocols and the storage of medicines. Effective measures had not consistently been implemented to address the continued medicine errors.
Medication handling has ongoing errors, missing protocols, and wrong storage that put people at risk.
Medicine errors had not been identified or consistently addressed. Some areas of the medicines were not managed well. Protocols were not always in place for 'as required' medicine. Medicines were not always stored at the required temperature.
Activities are standard group events and basic outings like quizzes, pets, and bus trips, with no specialist programmes or coordinator to enrich the role.
Per 2019 comprehensive inspection: a programme of activities were regularly organised... quiz, which included a lot of laughter... petting zoo of small animals and a 'pat' dog... local community bus, to their relative's home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews