Working at Heather House
Cheshire Avenue, Chester Le Street, DH3 2BA
Operated by Voyage 1 Limited
11 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Strong staff training, engaging activities and robust safety, although manager-led meetings limit involvement and team stability is unclear."
Safety & Risk
7/10
✓
People were protected from the risk of abuse by staff who were trained in safeguarding. Staff understood people's personal risks. Medicines were safely used by staff.
Staff Culture
6/10
✓
There was a drive and energy from the registered manager to place people at the heart of the service. Staff understood the registered manager's approach to the service.
Staffing Levels
6/10
✓
There were sufficient staff on duty to meet people's needs. The provider had a safe recruitment process in place.
Training & Dev
7/10
✓
The provider had a well-developed staff training programme, which was designed to ensure staff had the right knowledge and skills to meet people's individual needs. The registered manager had sourced training for staff to meet people's specific needs.
Management
6/10
✓
Staff were led by a manager who was committed to improving people's lives. Professionals told us the registered manager and the staff worked well with them.
Programmes
7/10
✓
Two people were now volunteering at a local care home and one person had gone fishing. Another person had begun working with horses. Staff used positive behaviour and active support techniques.
Points to consider
Staff meetings are mostly run by the manager who controls the agenda, so staff might not feel fully involved in planning.
Staff meetings needed to be further developed to include staff in their planning and discussion topics. Minutes of meeting showed the registered manager took charge of the agenda. We made a recommendation about this.
Staff numbers meet needs but there's no word on team stability, long-serving staff, or low agency use.
There were sufficient staff on duty to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews